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FAQ/Policy

Please read through this entire section before placing your order. By making a payment, you acknowledge that you have read and agree to comply with my terms. :)

Q: Do I have to display your button on my blog?

A: I will install a small button at the bottom of a sidebar on every blog that I work on. It must remain on your blog until the items that I designed are removed. If I help you with something other than design work, I ask that you install one of my Sneaky Momma Blog Design buttons somewhere on your blog. Click here if you need a button!

Q: Does the cost of my makeover include your help with non-makeover related issues? Can you teach me how to blog?

A: The cost of a makeover only includes the items listed with the quote. I am more than happy to help you learn blogging techniques by directing you to the free tutorials on this blog. I no longer provide one-on-one assistance, unless it is to help you update something that I install.

Q: When will you work on my order?

A: My working hours vary during a makeover. I am at stay at home mom to two precious, busy little girls (ages 4 and 5). Most makeovers are completed within 1-3 days. This estimate depends upon several factors, including the complexity of the design, the size of the order, my personal schedule, how often you are able to reply to my emails, and how thorough and detailed you are in your feedback.

I will ask for your opinion several times throughout the design process in order to create the look that you desire. Your honest, detailed feedback is often essential for me to be able to complete the next step of the design. Replying to my emails as soon as possible is highly recommended. If you are unable to check your email at least once every day during the makeover, we will need to reschedule your makeover for a time that you will be able to do so. Ideally, it would be great if you could check your email more often than that. :)

If ordering a layout change, you MUST check the test blog and provide feedback after viewing it from your home computer. Designs look different when viewed on different computers and smart phones.

I will work on your makeover every day until I finish. There will be days where I am able to do a lot of work and others where I am able to do very little. I do not work on weekends, so if I am working on your order and we do not finish by Friday, I will resume working on your blog the following Monday. This seldom happens.

Q: How do I pay for your services?

A: Once we have discussed your order, I will send you a link where you can make an online payment. I only accept payment by major credit card via PayPal. You do not have to have a PayPal account to make a payment through their site.

Q. Do I have to give you the password for my blog?

A. Yes. It is preferred that you temporarily change your password by going to your dashboard-->my account.

Q. Will the items in my sidebar be on my new layout?

A. It is unlikely that any sidebar items will be lost during the design process, but is has happened. I suggest that you back up anything that you would have difficulty replacing should it accidentally be deleted.

Q: I would like to order a header with photos and a few framed photos for my sidebar. Will I be able to change the photos later?

A: I can change the photos in elements that I have designed for $2/photo ($5 minimum order each time).

Q: I’d like to order a set of custom sidebar titles. Will I be able to change the wording once they are installed?

A: Custom sidebar titles are created as separate images and can only be changed using the program on my computer. I can create new/additional custom titles for $2 each ($5 minimum order). Standard titles can easily be changed/added by the blogger once the makeover is finished. Click here for more sidebar title information.

Q: Why the $5 minimum order?

A: I no longer accept payments that are less than $5. I base my prices upon how long it takes to complete each order. Including consultation, I seldom am able to complete an order in less than an hour. I am also hit with a fee by PayPal every time a payment is made. A $5 minimum order ensures that I profit from small orders.

Q: Can I add to an order once you have begun?

A: Of course you can! Anything added to the order after I have started can be paid for before I load the new look to your real blog.

Q. Can I view my design while you work on it or before you install it?

A. Absolutely! Once I begin work on your makeover, I will send you the link to a test blog where I will be working on your order. I will ask for your opinion several times throughout the design process. You must approve the final design before I install it on your blog. Smaller projects do not always require a test blog.

Q. Do you give refunds?

A. Deposits are nonrefundable. No refunds will be given once I begin working on your blog. I determine my costs based on the amount of time it takes for me to create/install each item. Revisions will not be made for change of preference once my designs are installed on your blog. I do allow a one-time revision where I will fix anything that you bring to my attention that needs to be fixed within 24 hours. You must approve the test blog before I load your new look, so there will not be a need for more than one quick fix. After the 24 hour period, revisions will be billed at the rate of $10/hour.


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If you have something specific in mind for your design please describe it in detail when you place your order. If you're not quite sure what you want, take a few days to think it over. Visit your favorite blogs and find headers/layouts that you like. Give me their URLs (web addresses) and I'll let you know if I can match the general look.

I use digital scrapbooking kits and/or istock images for most of my designs. I have to purchase and download them in order to use them on my computer, even if it is a kit or image that you have installed on your computer. Absolutely no refunds or credits will be given for istock images or design kits once they have been purchased. As per the designers' terms of use, I cannot give you the design items that you purchase through me. They are marketed to be installed on one computer only.

If you decide to switch design images mid-design there will be an additional fee to cover the cost of the new kit and the amount of time I've already spent designing.

On every blog that I work on, I include a link back to this blog as well as linked credits to the designers of the images and fonts that were used in your makeover. This information is required to remain on your blog for as long as you are using any of the elements that I designed.

I am not responsible for the personal information that you put on your blog or that you hire me to put on your blog. Safety precautions should always be taken with online information. I will never give out any personal info that you give me.

I include linked examples of most of my designs in my online portfolio. Occasionally, I will link to blogs that I have designed from my Twitter and Facebook accounts. If you would rather me not link to your blog, please let me know. :)

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